Date of visit: 12-11-2015
Office Visited: Manila City Bureau of Permits
Visit #: 1
Citizen's Charter:
   Did you know about it?: NO
   Is it visible (placement)?: NO
   Is it readable (layout and design)?: NO
   Is it easy to understand (content)?: 1
   Are they readable (layout and design)?: YES
   Are they understandable (content)?: YES
   Are they sufficient (number)?: 4
Help Desk:
   Did you know about it?: YES
Did you have to pay a bribe to get things done?: NO
Is the layout conducive to the process?: YES
Is process time justifiable?: YES
Was information re: process easily available?: YES
How helpful are the staff?: 2
How courteous are the staff? : 2
Additional Comments/Feedback: Client gave a 2 rating because the first time he submitted (same day; earlier time in the morning), he had incomplete requirements (missed a section in application form, without signature) and the staff who made him re-do the application form sounded impatient.