Date of visit: 09-01-2015
Office Visited: San Juan City Hall Business Permit
Visit #: 2
Citizen's Charter:
   Did you know about it?: YES
   Is it visible (placement)?: NO
   Is it readable (layout and design)?: YES
   Is it easy to understand (content)?: 3
   Are they readable (layout and design)?: YES
   Are they understandable (content)?: YES
   Are they sufficient (number)?: 3
Help Desk:
   Did you know about it?: NO
Did you have to pay a bribe to get things done?: YES
Is the layout conducive to the process?: NO
Is process time justifiable?: NO
Was information re: process easily available?: NO
How helpful are the staff?: 2
How courteous are the staff? : 2
Additional Comments/Feedback: