QUESTION ANSWER
Date of visit: 08-25-2015
Office Visited: San Juan City Hall Business Permit
Visit #: 1
Citizen's Charter:
   Did you know about it?: NO
   Is it visible (placement)?: YES
   Is it readable (layout and design)?: NO
   Is it easy to understand (content)?: 3
Signage:
   Are they readable (layout and design)?: YES
   Are they understandable (content)?: YES
   Are they sufficient (number)?: 4
Help Desk:
   Did you know about it?: YES
Did you have to pay a bribe to get things done?: YES
Is the layout conducive to the process?: YES
Is process time justifiable?: YES
Was information re: process easily available?: YES
How helpful are the staff?: 3
How courteous are the staff? : 4
Additional Comments/Feedback: Some officials are making the situations more complicated.
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